Privacy Policy

Personal Information

To provide personalized workout content and reports to users.

To improve our app and services.

To send promotional emails about our app and services.

For internal purposes such as app development, research, and analytics.

Non-Personal Information

To improve our app and provide better services to our users.

Analyze user behavior and trends.

Create targeted advertising and promotional content.

We collect personal and non-personal information for the following purposes:

To provide and maintain our service.

To enable you to participate in interactive features of our service, when you choose to do so

To provide customer support.

To analyze and improve our service, including by conducting research and using analytics to gain insights.

To monitor usage of our service and identify trends and issues.

To notify you about changes to our service.

To detect and prevent technical issues, including potential security risks.

To provide you with information about other products, services, and events that we believe may interest you, unless you have opted out of receiving such communications.

Personal Information

We will retain your personal information for as long as necessary to provide you with our services.

We may also retain your personal information for legal, accounting, or reporting purposes.

Legal obligations and policies

We retain your personal data only as long as needed to comply with legal obligations.

We may also retain your personal data to resolve disputes and enforce our legal agreements and policies.

Usage Data retention

SuratFit will retain Usage Data for internal analysis purposes.

Usage Data is generally retained for a shorter time duration, except when used to strengthen security or improve functionality of the service.

We may be legally obligated to retain this data for longer time periods.

At SuratFit, we value your privacy and are committed to protecting your personal information. Here's how we handle the disclosure of information:

Sharing with Service Providers:

We may share your personal information with our trusted service providers who help us to provide you with our services. These may include hosting providers, payment processors, and other third-party vendors who provide services on our behalf.

Sharing with Government Agencies

We may be required by law or legal process to disclose your personal information to government agencies, law enforcement officials, or other third parties.

Sharing with Third Parties with Your Consent

We do not sell, trade, or rent your personal information to third parties without your consent. However, we may share your personal information with other third parties if we have obtained your consent to do so.

We do not share your personal information with third parties for their marketing purposes.

Rest assured that we take all necessary measures to ensure that your personal information is protected and secure when shared with third parties. We have strict policies and procedures in place to govern the use of your personal information by these third parties, and we only share the information that is necessary to provide you with our services.

As a customer of SuratFit, you have certain rights with respect to your personal information. These rights include:

The right to access, rectify, or erase your personal information:

You can request to access, update, or delete your personal data by contacting us via email at support@suratfit.com. We may need to verify your identity before responding to your request.

The right to restrict or object to our processing of your personal information:

You have the right to request that we restrict the processing of your personal data, or to object to our processing of your personal data in certain circumstances.

The right to data portability:

You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.

The right to withdraw your consent at any time where SuratFit relied on your consent to process your personal information:

You have the right to withdraw your consent to our processing of your personal data at any time.

The right to complain if you believe we are incorrectly handling your data:

If you believe we are not handling your data correctly, you have the right to file a complaint with a supervisory authority.

To exercise any of these rights, please contact us at support@suratfit.com. We will respond to your request within a reasonable time and in accordance with applicable laws and regulations. Please note that we may need to verify your identity before responding to such requests.

At SuratFit, we work with trusted service providers to help us improve and maintain the quality of our service offerings. These third-party companies and individuals may include cloud services providers, analytics providers, and other vendors who perform services on our behalf. We may use analytics tools to better understand how our service is used and to improve its functionality. These analytics providers may collect information such as your device type, IP address, and usage patterns. This information is used to help us improve our service offerings and provide a better user experience.

Analytics:

To help us improve our mobile app and better understand how it's being used, we may work with analytics providers. These providers may collect information such as your device type, IP address, and usage patterns. This information is used to help us improve the functionality of our app and provide a better user experience.

Cookies:

We may use cookies on our mobile app to personalize your experience and remember your preferences. Cookies are small text files that are placed on your device by our app. We use both session cookies, which expire when you close the app, and persistent cookies, which remain on your device until they expire or you delete them. You can choose to disable cookies in your device settings, but please note that some features of our app may not function properly without cookies enabled.

Third-Party Vendors:

We may work with third-party vendors to provide certain services on our behalf, such as cloud services providers or customer support. These vendors may have access to your personal data only to the extent necessary to perform their services and are obligated to maintain the confidentiality and security of your information. We carefully select our vendors and only work with trusted partners who share our commitment to protecting your information.
Rest assured that we take the privacy and security of your personal data seriously, and we only work with service providers who share our commitment to protecting your information. If you have any questions or concerns about our use of service providers, please contact us at support@suratfit.com.

In addition to using third-party payment processing services, we also utilize in-app purchase options with Google and Apple. This means that users can securely and conveniently make purchases within our app using their Google or Apple account, without having to provide any additional payment information.

We take every precaution to ensure the security and confidentiality of our users' payment information. Our payment processors are fully compliant with the Payment Card Industry Data Security Standards (PCI DSS) and are responsible for securely processing all payment transactions.

Furthermore, we do not store any payment card details on our servers, as all payment information is handled directly by our trusted payment processors. This helps to minimize the risk of any unauthorized access to sensitive financial information.

At SuratFit, we want our users to have access to the best possible resources and information to help them achieve their health and fitness goals. That's why our app may contain links to third-party websites or services that are not owned or controlled by us.

However, it's important to note that we have no control over the content, privacy policies, or practices of these third-party websites or services. While we strive to only link to reputable and trustworthy sources, we cannot guarantee the safety or accuracy of any external sites that may be accessed through our app.

Therefore, we strongly advise our users to exercise caution when clicking on any third-party links and to review the Privacy Policy of any external site that they may visit. By doing so, our users can help to protect their privacy and ensure that they are accessing only the most reliable and accurate information available.

At SuratFit, we are committed to protecting the privacy of all of our users, including children. For this reason, our app is not intended for use by children under the age of 13.

We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you become aware that your child has provided us with personal information, please contact us at the email address provided below so that we can promptly remove any such information from our records.

Additionally, we do not specifically market our app to children under the age of 16, and our user interface is not designed to support use by young children. We encourage parents and guardians to monitor their children's use of technology and to discuss safe and responsible online behavior with them.

At SuratFit, we take our users' privacy very seriously, and we understand the importance of keeping our users informed about changes to our privacy policy. As such, we may update this policy from time to time to reflect changes in our practices or in response to feedback from our users.

We will notify our users of any changes to this privacy policy by posting the updated version on this page. In addition, we may also send email notifications to alert our users to any significant changes that may affect their privacy or the way that their personal information is collected, used, or shared.

We encourage our users to review this privacy policy periodically to stay informed about our data collection and privacy practices.

At SuratFit, we respect our users' choices when it comes to receiving promotional communications from us. If you do not wish to receive promotional emails or other marketing materials from us, you may opt-out at any time.

To opt-out of receiving promotional communications from us, simply follow the instructions included in the communications themselves. In some cases, you may be able to click on an "unsubscribe" link or button to remove yourself from our mailing list. Alternatively, you may contact us directly at the email address provided below to request that we remove your information from our promotional mailing list.

Please note that even if you opt-out of receiving promotional communications, we may still send you important administrative messages related to your use of the SuratFit app, such as updates to our terms of service or privacy policy, or information about changes to your account.

At SuratFit, we strive to maintain transparency and clarity in all aspects of our operations, including our privacy policy. To that end, we want our users to be aware of the governing law and dispute resolution mechanism that applies to this policy.

This privacy policy shall be governed by and construed in accordance with the laws of the jurisdiction in which SuratFit operates. This means that any questions, concerns, or disputes that arise in connection with this policy will be subject to the laws of that jurisdiction.

In the event that a dispute arises between a user and SuratFit regarding the interpretation or implementation of this privacy policy, such dispute shall be resolved in accordance with the dispute resolution mechanism specified in our terms of service. Our terms of service provide detailed information on the procedures for dispute resolution, including mediation and arbitration. By using the SuratFit app, you agree to be bound by the terms of service, including the dispute resolution mechanism.

At SuratFit, we value our users' feedback and want to ensure that we are addressing any questions or concerns that you may have about our privacy policy or the use of our app. If you have any questions or comments, please feel free to contact us at any time.

The best way to reach us is by email at support@suratfit.com. Our support team is available to answer your questions and respond to your concerns promptly and professionally.

If you prefer to reach us by mail, you can send correspondence to the following address: 403 to 406 , Angel Square, near Punjab national Bank, Uttran, Surat, Gujarat 394105

We are committed to providing the highest level of customer service and will do everything we can to address your questions or concerns as quickly and effectively as possible. Thank you for choosing SuratFit.